1. Introduction

1BY1 (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, products, services, or official community platforms, including our Discord server.

By using 1BY1, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to operate our services, process transactions, manage community access, and provide customer support. This may include:

• Account Information: such as usernames, email addresses, Discord usernames, and order identifiers.
• Payment Information: payment details are processed securely through third-party payment processors. 1BY1 does not store full payment card details.
• Support & Community Communications: information you provide when contacting support or interacting within our official Discord server.
• Technical Data: limited data such as IP address, device type, or browser information for security, moderation, and fraud prevention.

3. How We Use Your Information

Collected information may be used to:

• Process purchases and deliver products or services.
• Provide customer support via our website or Discord server.
• Manage access to private channels, roles, or services within our Discord community.
• Prevent fraud, abuse, chargebacks, or unauthorized activity.
• Enforce our Terms of Service and maintain platform security.

4. Discord Community

1BY1 operates an official Discord server for customer support, announcements, and community interaction. Participation in our Discord server is voluntary. Messages and interactions within the server may be logged or reviewed for moderation, security, and enforcement of our Terms of Service.

Discord is a third-party platform, and its use is also subject to Discord’s own Terms of Service and Privacy Policy. 1BY1 is not responsible for Discord’s data practices.

5. Data Sharing

1BY1 does not sell, rent, or trade your personal information. Information may be shared only:

• With trusted third-party service providers (such as payment processors or Discord bots used for verification and moderation).
• When required by law or legal process.
• To protect the rights, safety, or integrity of 1BY1 and its users.

6. Data Retention

We retain information only as long as necessary to operate our services, comply with legal obligations, resolve disputes, and enforce agreements. Information related to fraud, chargebacks, abuse, or Terms of Service violations may be retained indefinitely for security purposes.

7. Security Measures

We implement reasonable technical and administrative safeguards to protect user data. However, no system is completely secure, and 1BY1 cannot guarantee absolute protection against unauthorized access.

8. User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and Discord access. 1BY1 is not responsible for unauthorized access resulting from user negligence.

9. Cookies & Tracking

1BY1 may use limited cookies or similar technologies to improve functionality and security. These are not used for advertising or cross-site tracking.

10. Third-Party Links

Our services may include links to third-party platforms, including Discord. 1BY1 is not responsible for the privacy practices or content of external services.

11. Changes to This Privacy Policy

This Privacy Policy may be updated at any time without prior notice. Continued use of our services, website, or Discord server constitutes acceptance of the updated policy.

12. Contact

If you have questions regarding this Privacy Policy or your data, please contact us through the official support channels listed on our website or Discord server.